ISTS has developed an effective and
cost-conscious solutions delivery
model that combines the benefits of
local engagement, high-level solution
definition and design onshore with
solution execution using highly
skilled and trained talent offshore
in India. The model recommends a
hybrid team structure comprising
domain expertise and system
designers embedded locally within
client teams working with developers
and technical team leads offshore.
Coupled with an Agile development
approach, this model provides for a
highly efficient solution delivery
framework that allows for flexible
and rapid solution development.
The ISTS onshore team consists of
domain SMEs, Application Architects
and Senior Engineering Managers
working within Client project/
program teams to capture business
requirements and solution
specifications. Further, they
completely research client
Development Methodology, Change
and Configuration Management
processes and provide a single node
of communication for the ISTS
offshore teams. This hybrid model
helps abstract the challenges of
managing teams across time zones
and cultural differences.
The offshore teams are managed by
Technical Managers with the right
blend of domain expertise and
technical proficiency. They engage
with the ISTS Onsite team and client
managers to accept solution
specifications and agree on success
criteria definition for each phase of
an iterative development approach.
The Offshore team contains the bulk
of the development and solution
execution resources. The team works
closely using best-in-class Agile
practices and Test-Driven
Development methodologies,
including Automated Unit Case
execution frameworks to produce
artifacts of high quality with
complete fidelity to business
requirements.
All development artifacts are then
integrated by the ISTS Onsite team
and deployed with the Client’s
Configuration Management systems.
This team provides build assistance
and further conducts its own
integration testing. The solution is
deployed in a UAT environment where
client managers confirm the viability
of the solution. The cycle repeats
itself until full acceptance sign-off.
The ISTS team works closely with
client IT resources to deliver the
solution into production and assist
with post production incidence
management and product stabilization.
Document development is
shared by onsite and offshore team
to deliver highly traceable and upto-
date product documentation to
the client. The model consists of
metrics based reporting on a weekly
basis with daily reports on development
progress and developer
productivity.
The model also lends itself to postproduction
application monitoring
and support engagements. ISTS
onsite Support Managers provide a
single conduit to accept, scope,
prioritize and schedule Change
Requests. Change execution,
validation and testing is performed
offshore, with Release Management
and User Validation.
This model provides clients with
complete Managed Services and
‘follow the sun’ support structure.
NOC development capability offshore
at the state-of-the-art development
center in Noida (Delhi), India, further
allows clients to leverage on the
natural advantages of multi-shore
development and support.
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